On the website you are assured that your handles will be delivered within 5 working days. DO NOT BELIEVE IT!!! We paid $525 for our 6 sets of handles on 12/6/13 and as of 27/6/13 Locksmiths Warehouse had failed to send them out within the promised 5 working days. We were then assured over the phone that they would be sent on 21/6, when they didn't arrive by lunchtime the following Monday 24/6 we called the company AGAIN and were told "Sorry, sorry, we'll express post them to you tonight, they'll arrive tomorrow morning". When they still hadn't arrived Tuesday 25/6 we were told that instead of using a reliable company like Australia Post they had decided to courier them and they weren't exactly sure where the handles were. They knew they were somewhere in Victoria, just not exactly where. They hoped that they would arrive on Wednesday 26/6 but couldn't give us any definitive answers and tried to ignore our calls by claiming to be too busy to speak with us. Same run-around on Wednesday. Thursday (27/6, today) we were finally able to get ahold of the person we had been dealing with originally (hadn't been able to get him on the phone for days as he was always "busy elsewhere and couldn't come to the phone") and were told the same rubbish as they'd been fobbing us off with all week - they were on their way but for unnamed reasons couldn't be tracked through the courier's tracking number. We demanded the courier's phone number and tracking information for our parcel and gave up trying to get any kind of sense or honesty out of Locksmith's Warehouse. We spoke to the courier company and were told that the pickup for our parcel wasn't arranged till late afternoon Tuesday (too late for the company to send them till Wednesday), which Locksmith's Warehouse lied to us about when they told us originally that they'd sent them Friday. It seemed Sydney then had some rain which delayed all freight out of Sydney. The handles might arrive tomorrow, Friday 28/6 or Monday 1/7. Hopefully our builder will be available to come back after the rest of the job is done, just to fit the door handles. The handles look fantastic on the Locksmith's Warehouse website, which seems to now be out of action with a message saying they apologise for any inconvenience as the website is under construction. The amazing quality is why we were originally going to spend upwards of $1000 with them re-doing all our door handles. Well forget that!! We'll find out who actually makes them and deal with that company. I would never deal with Locksmith's Warehouse again and would recommend anyone looking for door furniture, locks, towel racks or anything else they sell to go somewhere else. Locksmith's Warehouse cannot be trusted to deliver their goods within any reasonable length of time, despite already receiving their money. They are liars and look like they might be going into the fraud business ($525 in their pocket and no sign of handles and their website "under construction"). BEWARE LOCKSMITH'S WAREHOUSE.
6/27/2013 1:58:42 AM