The removalists are very punctual. They arrived very early on the day of the move. They carefully and efficiently loaded all our things. They did a good job in getting all our things, furniture and our piano down. I can see how tired they are but they are very cheerful to work. I can say that the removalists of 13000 MOVE U are very professional and polite to work with. I highly recommend this company to all that are planning to move.