My experience with Masters Tax ( TAXATION MASTERS ) for the 2014-2015 EOFY was extremely unpleasant. I waited for my Tax return to arrive, when it was coming to a due date given to me by Master’s I range them and was given fluffy BS answers and told to ring back, diverted hung up on etc, 5 days back and forth of BS and lies about how the ATO was taking too long, I eventually found out that the reason it was taking so long was that my name was spelt incorrectly on the submission made from Masters. Mistakes happen, but Lies and BS don’t just happen!!!! Took my complaint to the owner Gladis who really didn’t care, no solutions offered, nothing, she was even rude, she was far too comfortable upsetting people.
You cant even justify the terrible attitude and lack of integrity with a price, as the fee of $130 is no different to any other Tax agent. Certainly no value in their service only headaches.
If you use them, then get anything they tell you, in writing!!!!!
If you too would like to complain to the relevant government body that handles complaints against tax agents then go to this website ( tpb dot gov dot au )
7/27/2015 12:53:21 PM