On-demand language solutions at the point of need. Assist in driving client growth by transforming and improving multilingual customer experiences. Personalised and fluent brand experiences across all touchpoints, in all languages.
Having worked in the language services market for over seven years, Rebecca Haynes looked at the language services market in a new and disruptive way. She saw a major opportunity to transform the way buyers procure and consume language services – and with that, ezispeak was born in 2011.The Australian market was dominated by Government-owned providers – Rebecca felt this restricted business and competition as organisations couldn’t optimise their expenditure for this service type, improve operational processes around consumption of the service nor exercise control over the vendor relationship. This led to service immaturity, inefficiency and over-spending.She believed there was a better way to help buyers gain control over their language services spend – it was about giving buyers freedom of choice, as well as providing better quality service in terms of the user and customer experience.